Internet
Aerial measurements, photo reports and claim files are large and need a fast upload.
Three hundred leads and one slow upload
By the Telecom Agency advisory team
A hailstorm is the best week of a roofer's year, until the office tries to send out reports. Each one carries aerial measurements and dozens of photos, and the connection that was fine for email takes most of an hour per file.
What a consultant changes
The problem is upload speed, which most internet plans treat as an afterthought. A Telecom Agency advisor finds the provider at that address offering equal speed in both directions, and adds mobile data for the estimators on the roofs. It is a small technical detail, and it is exactly the kind a sales rep has no reason to bring up.
How Telecom Agency shops the market for roofers
- The advice
- The questions are upload speed for photo reports and aerial measurements, and mobile coverage on the roofs where estimators work. An advisor checks which providers at your address offer equal speed in both directions.
- The price
- Fiber, cable and fixed wireless are quoted side by side, with the upload figure shown clearly so the comparison is fair. Estimators' data plans are sized for sending large files after a storm.
- The service
- When storm season brings temporary staff, lines are added and removed as needed. The advisor also handles service at a temporary office if you set one up in the affected area.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among roofers. It does not describe a specific client.
