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Dispatch software and motor club platforms keep the office busy around the clock.
The dispatcher never sleeps
By the Telecom Agency advisory team
Calls arrive all night from motor clubs, police and stranded drivers. The dispatch desk is the business, and it runs on one connection and one phone system.
What a consultant changes
Telecom Agency moves dispatch to phones that work from anywhere, backed by a second connection, with mobile service for drivers chosen for the roads they cover. When something fails at three in the morning, the advisor has escalation contacts that an ordinary customer does not.
How Telecom Agency shops the market for towing companies
- The advice
- An advisor recommends cloud dispatch phones with a backup connection and compares mobile carriers on the roads your drivers cover at night.
- The price
- Dispatch lines and driver phones are priced together. The advisor checks plans include the hotspot and priority features dispatch relies on.
- The service
- Round-the-clock businesses need quick escalation, and the advisor provides that route into the carrier.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among towing companies. It does not describe a specific client.
