Automotive trades

Connectivity for truck repair

Downtime costs the customer by the hour, and diagnostics are software. Modern vehicles are diagnosed, programmed and paid for online, and a bay that can't connect can't work.

Internet, wireless and security for truck repair

Each of the three has to be right, and they are usually bought from different companies. We compare them together.

Internet

Diagnostic software and parts lookups need a strong shop connection.

Wireless

Roadside technicians diagnose and order parts from the highway.

Security

Fleet customer data and remote diagnostic access should be protected.

Article

A truck on the shoulder at midnight

By the Telecom Agency advisory team

A breakdown on the highway costs the fleet money every hour. The roadside technician needs diagnostics and parts lookups where the truck stopped, not back at the shop.

What a consultant changes

Telecom Agency equips service trucks with rugged connectivity on the carrier that covers the corridor best, and a shop connection that handles heavy diagnostic software. The advisor reviews it yearly, because coverage changes and so do the plans.

How Telecom Agency shops the market for truck repair

The advice
An advisor compares rugged in-vehicle connectivity for roadside work on the carrier that covers your highways, and a shop connection suited to heavy diagnostic software.
The price
Vehicle routers, data plans and shop internet are quoted together. Equipment can be bought or rolled into the monthly cost, and both are shown.
The service
Coverage along your service corridors is reviewed each year, and the advisor handles replacements when equipment fails.
  • No fee to you: providers pay the advisor
  • Every provider compared, none favoured
  • One contact for every carrier
  • Reviews and support after the install

An illustrative scenario based on situations common among truck repair. It does not describe a specific client.

What we usually put in place

  • Shop internet with a backupA second connection so programming and payments keep going.
  • Wi-Fi across bays and the lotCoverage where the vehicles and scan tools are.
  • Separate customer and payment networksWaiting-room Wi-Fi kept away from the registers.
  • Phones tied to shop softwareCalls and texts that show the customer and the vehicle.

Providers that often fit

The shortlist depends on your addresses. Open a provider to check availability where you work.

The best connection available,at a price you can compare.

Tell us where you work and what you run. An advisor brings back internet, wireless and security options side by side, at no cost to you.

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