Internet
The office takes the surge of calls and builds estimates online.
The storm came through at midnight
By the Telecom Agency advisory team
By six in the morning there are trees on roofs across three towns, the phone is ringing without pause, and the power is out at the office too.
What a consultant changes
An advisor plans for that morning in advance: phones that run in the cloud and ring on mobiles, so an office without power still answers. When the main carrier has an outage of its own, Telecom Agency escalates through partner channels, which is a faster route than the customer service line.
How Telecom Agency shops the market for tree services
- The advice
- For storm response, an advisor recommends cloud phones that ring on mobiles when the office is dark, and checks which mobile carrier performs best when local networks are congested.
- The price
- Phone and mobile service are quoted together. Overflow capacity for storm weeks is negotiated so it is there when needed without a standing charge.
- The service
- After a major storm the advisor can add lines within the day. Carrier outages are escalated on your behalf while your crews are working.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among tree services. It does not describe a specific client.
