Internet
Practice software, lab portals and imaging run online.
Monday morning, every line busy
By the Telecom Agency advisory team
After a weekend, every pet owner calls at once. People with a sick animal do not leave a message. They ring the next clinic.
What a consultant changes
Telecom Agency compares phone systems on how they handle a rush: queues, callbacks and text reminders that cut the number of calls in the first place. A carrier will sell lines. A consultant looks at why the phone is ringing and what would reduce it.
How Telecom Agency shops the market for veterinary clinics
- The advice
- The comparison is between phone systems that manage a rush: queues, callbacks, and text reminders that reduce calls in the first place, plus a connection for lab portals and imaging.
- The price
- Phone service is priced per user, and the advisor shows what reminder texting costs with each provider, since those fees vary.
- The service
- Greetings, queues and hours are changed on request. The advisor follows up with the provider when call quality slips.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among veterinary clinics. It does not describe a specific client.
